Swisscore Group
Healthcare and pharmaceutical company operating patient treatment programs and participating in international medical expos.

The Context

Swisscore manages two high-friction operational flows:

Ongoing patient treatments that require timely prescription renewals.

Lead capture during medical expos where speed of follow-up impacts conversion.

Before automation, both flows relied heavily on manual execution and post-event processing.

The Problems Identified

Treatment renewals

- Renewal reminders depended on staff availability.

- Follow-ups were sometimes delayed or skipped during peak workload.

- Patients had to actively initiate renewal requests in many cases.

Event leads

- Leads were collected on-site but contacted after events ended.

- Typical first contact happened 2 to 4 days later.

- Sales teams spent time cleaning and organizing raw lead lists.

These issues did not stop operations, but introduced delay, inconsistency, and leakage.

The Implementation

Followfy implemented two autonomous agents focused on execution reliability.

1. Patient Renewal Agent

- Connected to patient and prescription records.

- Tracked expected renewal windows.

- Triggered automated reminders 3 to 7 days before medication depletion.

- Routed confirmed renewals for fulfillment without manual follow-up.

The agent did not make medical decisions. It ensured reminders and logistics happened on time, every time.

2. Event Lead Response Agent

- QR-based lead capture at Swisscore booths.

- Automatic first contact sent within 1 to 3 minutes after scan.

- Basic qualification and routing applied.

- Sales teams accessed structured leads during the event itself.

Measured Outcomes (First 60 Days)

Swisscore tracked operational metrics, not projections.

- Lead response time reduced from 2–4 days to under 5 minutes during events.

- Renewal reminder coverage increased from inconsistent to near-complete execution.

- Missed or late renewal follow-ups were noticeably reduced.

- Sales and operations teams saved 8–12 hours per week previously spent on manual follow-up and list processing.

- Managers gained real-time visibility into which patients and leads had been contacted and when.

No revenue attribution models were forced.
No assumptions beyond what logs and timestamps showed.

“Nothing magical happened. Follow-ups simply stopped being forgotten. That alone made a difference in how consistent our operations became.”
Sacha Haymoz, Swisscore Group CEO